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Hotel information

Where is the hotel located?

1221 5th Ave South
Naples, Florida 34102

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What is the hotel phone number and email?

Toll Free: 800.382.7941
Direct: 239.649.5800
Fax: 239.649.0523
Email: reservations@bayfrontinnnaples.com

What is your check-in time?

Our check in time is 3:00pm

What is your check-out time?

Our check out time is 11:00am

Do you offer late checkouts?

Late check-out’s available based on availability. Please text or call

Do you charge for a late checkout? If so, how much?

Late check-out fees are determined based on business levels. Please contact us by text or phone to determine late

Do you offer express checkout?

Yes please just text us or call and we would be glad to email you your receipt

Can I store my luggage?

Luggage Storage is Available. Please call Guest Services to Arrange

What is your standard time to respond to guests?

5 minutes during Operating Hours

What is the standard time for guest resolution?

We will do our best to get back to all Guest Feedback as soon as possible

How is cell phone coverage?

All wireless networks have incredible coverage

How do guests access your WiFi?

Please log onto your internet brower and follow instruction

Please provide the WiFi Password

Please follow instructions once logged onto internet browser. No password is required

Fitness Center Hours and Location? Room Key required?

Fitness Facility is open 24hrs a day / 7 days a week

Pool Hours and Location? Room Key required

Pool is situated outside and is open from Dusk to Dawn

Business Center Hours and Location?

Business Centre is open 24hrs a day and located on the 2nd floor.

Parking & Transportation

Self-parking fee? If so, how much?

Parking is available complimentary

Valet parking fee? If so, how much?

Unfortunately Valet Parking is not available but please park anywhere complimentary

Are there Electric Car accommodations?

Unfortunately at this time we do not offer hook ups for Electric Cars.

Is there Uber or Lyft in the area?

Both Uber and Lyft are available. We also offer Slyder Rides here in Naples. Please contact our Guest Services Team for more information

Do you offer transportation to local areas. If so what type… Hotel Shuttle, Taxi, Car Service?

Hotel Shuttle is available. Please see our Concierge Department for booking times available

Do you offer transportation to airport. If so, what type…Hotel Shuttle, Taxi, Car Service?

Shuttle Service available to both Fort Myers and Naples Airport. Please text or call if you require telephone number

Please provide directions to Airport?

Naples Airport is situated North from our Parking Lot.

Rooms & Suites

What are the top 5 in room guest requested items?

Extra Towels, More Coffee, Housekeeping Services, Maintenance Issue

Where can I buy the bathroom lotion/products?

If you have forgotten lotions, sunscreen or any other products please visit our gift shop situated in the main lobby

Where can I buy the robes?

Unfortunately bath robes are not available for sale at this time

Is there coffee in my room?

Coffee is available in Guest Rooms, Suites, and Restaurant.

Is there a fridge in my room?

All Guest Rooms and Suites are equipped with a Fridge

Is there a hair dryer in my room?

All Guest Rooms and Suites are equipped with a Hair Dryer

Is there an ironing board in my room?

All Guest Rooms and Suites are equipped with an Ironing Board

Is there a safe in my room?

All Guest Rooms and Suites are equipped with an in Room Safe

Do you have Handicap Rooms?

Accessible Rooms are available upon request

Are your rooms nonsmoking & do you have smoking rooms?

Bayfront Inn 5th Ave is 100% Non- Smoking

Do you offer laundry services?

Laundry Services Available. Please visit Gift Shop for Detergent

Are rollaway beds available?

Please let us know if a roll away bed is required

Are cribs available?

Please us know if a Crib is available.

How do I make an outside call from the room phone?

Please dial 7 then # to make outgoing calls

Dining

Restaurant and Bar Name, Hours and Location?

Bambu Tropical Bar & Grille

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Are reservations required?

Reservations preferred through hostess in the restaurant.

Do you have happy hour?

Happy Hour is available between the hours of 3pm – 5pm

In Room Dining Hours?

Available during the hours of 7am – 10pm (Sun – Thurs) 7am -11pm (Fri & Sat)

Pet Policies

Are pets allowed?

We are a pet friendly hotel and our fee is $50 per day.

Are support animals allowed?

Absolutely (No Charge if owner has papers)

Are there any weight or breed limits?

No we don’t discriminate

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